1. Information We Collect
In the course of providing our services, we may collect the following categories of personal information:
- Full name
- Email address
- Phone number
- Billing and payment details
- Order and transaction information
- Account credentials and preferences
- Technical data, including IP address, browser type, and device information
2. How We Use Your Information
The information we collect is used for the following purposes:
- Processing and fulfilling orders
- Granting access to our software platforms and tools
- Delivering consulting, development, and automation services
- Providing customer support and responding to enquiries
- Enhancing the security and performance of our systems
- Meeting applicable legal and regulatory obligations
3. Payment Information
All payment transactions are handled by trusted third-party payment processors. Apex AI Experts does not store complete payment card details on its servers. Your financial information is processed in accordance with industry-standard security protocols.
4. Account Verification
Where necessary for security and account integrity, we may collect verification information to confirm your identity and protect your account from unauthorised access.
5. Data Sharing
We may share limited personal data with carefully vetted third-party service providers strictly for the following purposes:
- Payment processing and billing
- Website hosting and infrastructure
- Customer support operations
- Legal compliance and regulatory requirements
Apex AI Experts does not sell, rent, or trade your personal data to any third party.
6. Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including service delivery, compliance with legal obligations, and resolution of any disputes.
7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you may be entitled to the following rights in relation to your personal data:
- The right to access the personal data we hold about you
- The right to request correction of any inaccurate or incomplete data
- The right to request deletion of your personal data, subject to applicable legal requirements
To exercise any of these rights, please contact us using the details provided at the end of this policy.
8. Security Measures
We employ appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While no method of data transmission or storage is entirely risk-free, we are committed to maintaining robust safeguards.
9. Cookies
Our website may utilise cookies and similar technologies to enhance site functionality, analyse usage patterns, and improve your overall browsing experience. You may manage your cookie preferences through your browser settings.
10. Support Services
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:
Email: support@apexaiexperts.com
Phone: +44 7537 142859
Address: 128 City Road, London EC1V 2NX
