Digital Service Delivery Overview
Apex AI Experts Limited provides digital software, configuration, onboarding, and technology services. Our services are delivered electronically and may include account setup, software access, dashboard access, configuration, consultation, API connection, onboarding guidance, and support.
There is no physical product associated with any Apex service. All deliverables are digital in nature and are provided through electronic channels including email, secure portals, dashboard access, video consultation, and system configuration.
Important: Because our services are delivered digitally, delivery may begin shortly after purchase. Customers should ensure they understand the digital nature of our services and the implications for refund eligibility before completing their purchase.
How Services Are Delivered
All Apex services are delivered through one or more of the following digital channels:
Access credentials, documentation, configuration details, and onboarding instructions delivered via email.
Secure login credentials for customer dashboards, analytics panels, and monitoring interfaces.
Video or phone consultations for onboarding guidance, technical discussion, and service configuration.
Direct configuration of software, API connections, automation workflows, and digital system setup.
When a Service Is Considered Delivered
A service is considered delivered once one or more of the following milestones has occurred:
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Login credentials, licence keys, or access links to software systems have been provided to the customer.
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Technical configuration, system setup, or workflow customisation has commenced on the customer’s behalf.
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The customer has received onboarding guidance, walkthroughs, or introductory support for their selected service.
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A scheduled consultation, technical discussion, or advisory session has taken place with the customer.
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A customer account, dashboard, or portal has been set up and credentials have been issued for access.
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Technical documentation, guides, process maps, or deliverable files have been sent to the customer.
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Development, testing, or deployment of API connections and system integrations has started.
Once any one of the above milestones has been reached, the service is considered to have been delivered (in whole or in part), and refund eligibility may be affected accordingly.
How Delivery Affects Refund Eligibility
Because Apex provides digital services, software access, configuration, and professional time-based work, refunds may be limited once delivery has started. Refund eligibility depends on the stage of service delivery, whether access has been issued, whether configuration has started, and whether professional work has already been performed.
For full details on our refund process, timeframes, and eligibility criteria, please refer to our
Refund Policy.
Customer Acknowledgement at Checkout
Before completing a purchase, customers are required to confirm their understanding of the digital nature of our services. The following confirmation checkbox is presented at checkout:
☑️ I confirm that I am purchasing digital software, configuration, onboarding, or technology services from Apex AI Experts Limited. I understand that delivery may begin shortly after purchase and that refund eligibility may be affected once digital delivery, setup, or configuration has started.
Customers must accept this confirmation before payment can be processed. This acknowledgement forms part of the service agreement between the customer and Apex AI Experts Limited.
Dispute Resolution & Chargeback Policy
Apex AI Experts encourages customers to contact our support team directly before initiating any payment dispute or chargeback with their bank or card provider. We are committed to resolving concerns promptly and fairly.
In the event of a payment dispute, Apex will provide evidence of digital service delivery, including records of software access, configuration activity, onboarding communications, dashboard access logs, documentation delivery, and any other relevant service records.
Evidence of delivery may include:
Questions About Digital Delivery
If you have any questions about our digital delivery process, service activation timelines, or delivery milestones, please contact our support team.
Our team is available to assist with any queries about service delivery, activation, or digital access.
